SimboConnect

Inbound Calls

SimboConnect triages patients over phone-call. Each call potentially is a task which is either closed by bot or is assigned to a specific staff. It automates multiple workflows around these tasks at the backend. It handles workflows related to appointment requests, after-hours on-call requests, prescription refills, callback requests, medical records, orders, referrals, billing concerns, and general queries such as office location and hours.

Outbound Calls

Automates your outbound call workflows. It can triage patients, deliver information, and gather important clinical information. It can perform key tasks such as post-procedure follow-up, pre-procedure check-ins, medication change check-in, and customized patient intake forms.

360-degree Dashboard

SimboConnect's dashboard allows for effortless tracking of patient calls and tasks, ensuring nothing falls through the cracks. It tracks all current and historical patient communications via multiple channels at one place to deliver improved patient care. Admin dashboard is available to configure on-call schedule managament, workflow management, and bot configurations.

Analytics

SimboConnect provides advance analytics to help improve patient care. The analytics dashboard supports reasons for calls, areas of improvement, caller life-cycle analysis, and compliance related charts. Predictive inflow analytics are helpful to plan staffing in advance.