AI Front-office Copilot for Healthcare

Revolutionize your medical practice or hospital with our AI Front-office Copilot, by automating admin tasks and workflows associated with phone calls.

Save 40% on Front-desk
Automate Phone Calls
Unified communication
Customized Workflows
Analytics & Compliance
Secure & Private

Product Overview

SimboConnect is an AI Front-Desk Copilot specifically designed for healthcare providers to automate their front-office workflows associated with phone calls. It helps medical practices with high call volume, front-office staffing challenges, patient wait times, and reduce costs through automated, intelligent phone copilot.


SimboConnect automates patient triage and streamlines workflows. By integrating multiple channels in various languages, it simplifies after-hours on-call workflows with efficient patient pre-screening and 24/7 access to care. This ensures that no patient call is missed, improving overall responsiveness. It reduces the phone call burden by 40%, saving time and costs while preventing staff burnout. With a quieter front desk, staff can focus more on patient care, enhancing patient satisfaction through faster request resolution. SimboConnect also offers secure, multilingual support, ensuring continuous, optimized care access.

  • Solves Staffing Issues
  • Reduces Front-office Costs
  • No Patient Call is Missed
  • Improve Patient Satisfaction
  • Smarter and Faster After-hours Workflows
  • Reduces Repeats Calls Completely
SimboConnect can handle 1000s of calls simultaneously and responds within a seconds
Handle 1000s of Calls Simultaneously

Enables healthcare providers to handle thousands of parallel calls 24x7, ensuring that no patient is left waiting. Its efficiently handles calls, allowing seamless, around-the-clock patient-care. It picks up 1000s of calls simultaneously within 2 seconds even during peak hours.

SimboConnect triages patients on call and management them with AI
Intelligent Call Management

SimboConnect understands patient needs and urgency and interacts with them with empathy. It understands every practice is unique and adapts its workflows. It connects various systems like previous pending tasks, EHRs and practice information to manage each patient call uniquely.

SimboConnect helps medical practice reduce staffing burden and solve staffing issues
Solve Staffing Issues

Staff is heavily burdened due to high call volume and handling in-person patient visits. This combined with staffing shortage increases the front-office staff burnout. SimboConnect reduces the phone call burden by 60 to 70%, making the front-desk a much quieter place.

SimboConnect customizes workflow for each practice to ensure it works the way they like
Customized Workflows for your Practice

SimboConnect understands that every practice is unique and has unique workflows. It is built to customize the workflows suited best for the practice and its patients. We also understand that the customization is a continuous process and it is built to take feedback continuously.

Quick features

SimboConnect is a fully featured platform to make your front-office teams efficient.

Please click here to download the full feature list

Workflow Automations

Triages patients on phone to automate tasks and workflows around scheduling, refills, orders, billing, referrals, priority requests, FAQs etc.

Unified Patient Communication

Streamline your patient communications over a unified 360-degree platform that integrates seamlessly with multiple channels in multiple languages.

After-hours On-call Workflow

Smarter, faster & affordable after-hours on-call workflows. Supports patient pre-screening and multi-level AI-powered doctor scheduling and alerting.

Your Practice Your Rules

We understand that every organization in unique and so are their workflows. SimboConnect unique model learns and adapts to the workflows much faster.

Analytics & compliance

Extracts structured data from its conversation, helping create advanced and predictive analytics for optimizing staffing and patient care.

Secure and private

HIPAA compliance is at heart of SimboConnect's product architecture. It is built keeping privacy in mind for doctors, staff, and patients.

Benefits

SimboConnect helps healthcare provider organizations reduce costs by automating admin functions. It also helps reduce staff burnout.

Reduces Cost by 40%

Reduces phone call volume and increases front-desk staff efficiency. Reduces front-desk staffing cost by 40% for the organization.

Reduce staff burnout

Reduces front-desk much quieter. Front-desk phones ring 70% lesser. Staff spends less time on the phone and more time with patient care.

Enhanced Patient satisfaction

The Copilot triages calls ensuring that patients are able to speak with staff instantly. Patient's requests get closed much faster.

Predict ROI

Use our ROI prediction engine to see how Simbo AI can help you

Reduce front-office costs

Predict how much can Simbo help you save on your front-office costs.

Reduced monthly call volume:

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Monthly calls ringing at desk:

$0

Annual cost savings:

$0
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Reduce after-hours answering service cost

Predict how much cost can Simbo can help you reduce on answering service.

Number of happy providers:

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Monthly cost savings:

$0

Annual cost savings:

$0
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Demo videos

Watch the following demos to see how SimboConnect AI Front-office Copilot can transform your healthcare practice and improve efficiency.

Appointment Scheduling and Time Negotiation over Phone Call Demo

Phone Copilot Demo - An actual phone call showing various requests - patient authentication and appointment time negotiation demo.

After-hours On-call Request and Patient Pre-screening Phone Call Demo

Phone Copilot Demo - An actual phone call of an after-hours on-call request from patient and their pre-screening before paging the on-call doctor(s).

Customer Reviews

-Review

“Simbo AI has been integral in reducing the workload volume experienced by our front desk staff. The customer service from Simbo AI is responsive and consistently worked to customize our experience. AI software increases access for our patients and allows them to have their questions answered promptly. Simbo AI also allows our practice to gain a better understanding of why patients are calling and how to better serve their needs. We look forward to continuing to partner with this advanced technology well into the future."

Dr. Bossie Opto University,
MA
-Review

"Simbo's AI Phone Copilot has significantly improved the efficiency of our practice. The AI-driven system helps us prioritize patient inquiries, reducing wait times and ensuring that no calls are missed. The setup was seamless, and their support team has been fantastic in helping us customize the software to meet our unique needs. With Simbo AI, we have a clearer picture of patient concerns, which allows us to provide more personalized care."



Dr. Verma Ortho Practice
CA
-Review

“Simbo's AI phone system has been a game-changer for our clinics. By automating routine tasks, it has lightened the load on our staff and improved communication with our patients. The AI’s ability to analyze call and provide actionable insights has helped us reduce our costs. Their team has been responsive and dedicated to ensuring we get the most out of the platform. We’re excited to continue using Simbo AI to enhance patient care and streamline our operations."

Emily Patterson Onco Practice, FL
-Review

“SimboConnect Copilot has drastically reduced the challenges we faced with front-office staffing. With no calls or tasks slipping through the cracks, we’ve seen a significant improvement in patient satisfaction. The AI ensures every patient inquiry is addressed quickly, allowing us to close tasks faster than ever before. Our staff is no longer overwhelmed, and patients are happier knowing their needs are met promptly. Simbo AI has truly streamlined our operations and improved the overall patient experience."

Julia Wilson Multi-specialty Hospital
FL
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FAQ's

Watch the following videos to see how SimboConnect can transform your healthcare practice and improve efficiency.

How secure is SimboConnect?

SimboConnect is HIPAA-compliant, utilizing 256-bit AES encryption, role-based access controls (RBAC), and audit trails to ensure top-tier security.

Do I need to replace my current phone?

No, SimboConnect works with your existing phone system, offering flexible integration through VoIP or using your existing top-level IVR.

Where does it store all the data?

All client data is stored within the country’s borders, using HIPAA-compliant AWS cloud infrastructure for U.S. clients, ensuring data security.

Are you integrated with EHRs?

Yes, SimboConnect integrates with EHRs, allowing authentication, appointment scheduling, cancellations, and more directly from patient interactions.

How does it handle sensitive patient information?

Sensitive data is encrypted in transit and at rest using 256-bit AES. SimboConnect complies with HIPAA standards, ensuring patient data privacy.

Does it use LLMs?

Yes, SimboConnect uses in-house and HIPAA-compliant large language models (LLMs) from partners like Amazon, Google, and Microsoft.

Which languages does it support?

SimboConnect supports multiple languages for patient interactions and interprets these interactions in English for front-office staff.

Does it support SMS-text communication?

Yes, it supports SMS-text communication, allowing live chat, automated alerts, and consent-based communication directly with patients.

How does it help in reducing staffing burnout?

By automating routine tasks like appointment scheduling and handling high call volumes, SimboConnect significantly reduces the burden on staff.

Can it automatically schedule appointments?

Yes, SimboConnect automates appointment scheduling, rescheduling, and cancellations based on patient preferences and available time slots.

What workflows does it support?

SimboConnect supports workflows for appointment handling, billing, prescription refills, orders, FAQs, and call triaging, among others.

Can you customize the bot for my practice workflows?

Yes, SimboConnect supports highly customizable workflows, tailored to fit the unique needs of your practice and operational preferences.

Can it integrate with my current phone system?

Yes, SimboConnect can integrate with your current phone system via VoIP lines or existing top-level IVRs, offering flexible workflow support.

Does it support after-hours on-call?

Yes, SimboConnect supports after-hours on-call workflows, including pre-screening patient calls and multi-level AI alert protocols for urgent cases.

Does it support hospital answering service?

Yes, SimboConnect supports hospital answering service, with an AI based multi-level scheduling and AI alerting protocols.

Can it alert multiple doctors for the same on-call request?

Yes, it can alert multiple doctors through customizable multi-level protocols, escalating alerts via SMS, email, or calls if responses are delayed.

How it ensures that doctors are not disturbed for routine calls?

SimboConnect pre-screens calls to distinguish urgent from non-urgent matters, ensuring doctors are only contacted for critical issues.

Does it record and transcribe the patient conversation?

Yes, SimboConnect records and transcribes patient conversations with high accuracy, providing both audio and text for review and auditing.

Can it auto-assign tasks and email relevant staff members?

Yes, it auto-assigns tasks to staff based on patient requests and sends email notifications to the appropriate personnel for action.

Can it handle urgent care requests?

es, SimboConnect is designed to pre-screen calls to differentiate between urgent and non-urgent requests, facilitating appropriate responses.

What kind of analytics does it provide?

Yes, it offers advanced analytics to help optimize staffing and enhance patient satisfaction by providing insights into call volumes and staff performance.

How does it improve patient communication?

SimboConnect automates communication through various channels, such as phone calls and SMS, ensuring timely responses and reminders for patients.

Can it manage multiple locations?

Yes, SimboConnect supports cross-location call management, allowing staff to handle tasks efficiently regardless of their physical location.

Can it automate outbound calls?

Yes, SimboConnect can automate including chronic care check-ins, post-procedure check-ins, pre-visit check-ins, intelligent appointment reminders etc.

How are tasks tracked in SimboConnect?

Tasks generated from patient interactions are tracked on the dashboard, enabling staff to monitor progress, assign tasks, and update statuses easily.

Does it offer training for staff on using the platform?

Yes, SimboConnect provides training and support to help staff become proficient in using the platform effectively.

What happens if the system experiences downtime?

SimboConnect is built for high availability and can handle thousands of simultaneous calls, minimizing disruption during peak times.

Can it integrate with other software tools?

Yes, SimboConnect can integrate with various third-party tools and software to streamline workflows and enhance functionality.

How does it ensure patient confidentiality?

SimboConnect employs encryption, access controls, and HIPAA compliance measures to protect sensitive patient information at all times.

How does it ensure patient safety during conversation?

SimboConnect is built for patient safety with full control. It does not make any clinical advises to patients. It forwards such questions to clinical staff.

What is the process for onboarding?

The onboarding process typically involves setting up workflows, training staff, and configuring the platform to meet specific practice needs.

Can it manage voicemail messages?

Yes, SimboConnect handles voicemails efficiently, consolidating them with other pending tasks for streamlined follow-up.

How does it adapt to different practice sizes?

SimboConnect is flexible and scalable, designed to accommodate practices of varying sizes and operational complexities.

Is there a mobile app for staff?

Yes, SimboConnect offers a mobile app for staff to manage tasks, respond to patient inquiries, and access essential information on-the-go.

Do the LLMs you use hallucinate?

No, SimboConnect controls every aspect of how it responds to patient queries and does not answers any clinical advisory questions. It forwards such questions to the clinical staff.

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