Why SimboPAS is the Best Answering Service Choice for Newark’s Hospitals and Practices

Answering Services: What They Are and Why They Are Essential

Answering services play a critical role in the medical field by acting as an intermediary between patients and healthcare providers. These services manage incoming patient calls, handle routine inquiries, and relay important messages, thus allowing healthcare providers to focus on patient care. In a bustling city like Newark, the demand for efficient and reliable answering services in hospitals and practices cannot be overstated. Newark’s hospitals face not only the challenges of patient communication but also the pressing issues of high prevalence rates of pressure injuries among critical care patients, reported at an overall rate of 14.3%. This calls for streamlined operations and effective communication, making professional answering services indispensable.

Options Available in Newark

In Newark, hospitals and practices have traditionally relied on human-based answering services. These services employ real people to answer calls, document messages, and relay information to medical staff. While this approach has been useful for years, it comes with its own set of limitations—such as high costs, human errors, and delays in message relay. Given these shortcomings, more healthcare facilities in Newark are exploring tech-driven alternatives. The urgency for such alternatives is heightened by the common risk factors for severe hospital-acquired pressure injuries, including diabetes mellitus (29.5%) and mechanical ventilation (27.6%). As hospitals in Newark strive to address these challenges, they recognize the need for more efficient communication strategies.

Introducing SimboPAS: Smarter, Faster, and Affordable AI Answering Service

SimboPAS is an innovative AI-powered answering service crafted specifically for hospitals and practices in Newark. It offers all the core functionalities of traditional answering services while eliminating many of their drawbacks. By leveraging advanced AI technology, SimboPAS provides a more efficient, secure, and cost-effective solution for managing patient calls and messages.

Benefits of SimboPAS

• Save 50% on Existing Cost: By utilizing AI instead of human operators, SimboPAS reduces operating costs by up to 50%, making it an economical choice for Newark’s hospitals and practices.
• Access Anywhere Anytime: With availability on mobile apps for both iPhone and Android, PCs, and through text messages, SimboPAS ensures that staff can manage calls and messages from any location, at any time.
• Secure and Private: SimboPAS hides providers’ phone numbers from patients and complies with HIPAA regulations, thus adding an extra layer of security and privacy.
• Asynchronous Messaging: The service allows for asynchronous communication, so doctors don’t need to reply to messages immediately. They can attend to messages at their convenience.
• No Message is Missed: Multiple alerts and escalation protocols guarantee that no message is overlooked. Office staff can also access messages, ensuring nothing is missed.
• Parallel Bot Available 24/7: SimboPAS’s AI bots respond within two seconds and are available around the clock, ensuring patients never have to wait.

Features of SimboPAS

• Customized Workflows: SimboPAS allows for the customization of workflows to handle both routine and urgent matters efficiently, catering to the unique needs of each hospital or practice.
• Multi-Level Advanced AI Alerting Protocol: The system’s multi-level alerting protocol is customizable with numerous options for SMS, email, and calls, ensuring that critical messages are promptly communicated.
• Patient Pre-Screening: The AI system pre-screens patients, prioritizing urgent messages before alerting doctors, ensuring immediate attention where it is needed most.
• Available 24×7: SimboPAS supports after-hours on-call services, ensuring that patient calls are answered round the clock.
• Parallel Calls: The system can manage multiple calls simultaneously, thanks to its parallel calling capability with AI bots that handle hundreds of calls at once.
• Plug-and-Play Integration: SimboPAS easily integrates with existing phone systems, eliminating the need for a complete tech overhaul.
• External On-Call Doctors: External on-call doctors can manage all after-hours messages via SMS text, providing greater flexibility.
• Call Patient from App or Proxy Number: Doctors can call patients directly from the app or using a proxy number, keeping their personal numbers private.
• Message Transcript and Original Audio: All messages, along with their transcripts and original audio, are recorded for future reference and quality control.
• On-Call Doctor Assignment: On-call doctors can easily assign patient messages to the relevant office staff if they are not high-priority, ensuring efficient workflow management.

EHR Integrations: Seamless Connectivity

SimboPAS offers seamless integration with various Electronic Health Records (EHR) systems and is rapidly expanding its EHR compatibility. This integration ensures that patient information is synchronized across platforms, reducing data entry errors and improving the accuracy of medical records. For hospitals and practices in Newark, this means enhanced interoperability and a smoother workflow, allowing healthcare professionals to access crucial patient data effortlessly and make informed decisions swiftly. Data shows that over 87% of office-based practices have implemented electronic health records since 2009, highlighting the increasing reliance on technology to improve patient care outcomes in Newark.

AI Transforming the Healthcare Industry

AI is revolutionizing the healthcare industry, and Newark’s hospitals and practices are tapping into its potential to stay competitive. AI-powered solutions like SimboPAS offer numerous advantages, such as reducing operational costs, minimizing human errors, and enhancing patient care. The integration of AI and machine learning in EHRs has led to improved data organization and accessibility, aiding physicians in making better-informed clinical decisions and enhancing workflow efficiency. Moreover, AI-driven analytics provide valuable insights into patient care patterns and operational efficiencies, helping healthcare facilities to continuously improve their services. As more practices in Newark embrace AI, they demonstrate a commitment to innovation and excellence in patient care, setting a benchmark for others to follow. The urgency of these changes is underscored by the concerning statistics regarding pressure injuries, with hospitals in Newark needing to implement efficient communication strategies to improve patient monitoring and preventive care effectively.

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