The COVID-19 pandemic has highlighted the crucial role of Tele-Health and various Digital Tools in providing healthcare remotely. Voice Assistants facilitate communication with users through natural language, utilizing speech recognition and responding based on either rule-based dialogues or Machine Learning mechanisms. These tools enable healthcare professionals to remotely monitor and evaluate how patients are managing their chronic conditions, helping to pinpoint patterns that might otherwise go unnoticed.
As the pandemic unfolded earlier this year, Voice Technology introduced apps and features designed to disseminate COVID-19 information and updates through their Voice Assistants. Nevertheless, concerns and limitations regarding the broader application of Voice Assistants in healthcare remain, including the necessity for a stable internet connection and deficiencies in speech recognition and understanding.
To integrate Voice Assistants as a standard element of healthcare delivery during and beyond the current health crisis, these challenges must be tackled. Beyond just delivering reliable and timely COVID-19 information and guidelines to the public, Voice Assistants could also play a valuable role in health screenings and the remote monitoring of patients, thereby mitigating the effects of delayed care and reducing reliance on healthcare providers for routine tasks.
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