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Exploring the Consumerization of Health Care: How Retail Models Are Shaping Patient Expectations and Delivery
The healthcare sector is experiencing a transformation influenced by evolving patient expectations driven by consumer behavior. This shift often referred to as the consumerization of healthcare, highlights the demand for personalized services and easy access, similar to experiences in retail and finance. Medical practices, administrators, owners, and IT managers must adjust to meet these changing […]...
27 Oct 2024