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The Role of Training and Professional Development in Retaining Front-Desk Staff in Healthcare Settings
In the intricate realm of healthcare, the front-desk personnel are vital to shaping the patient experience, acting as the initial face of medical practices. They juggle numerous responsibilities—scheduling appointments, addressing patient inquiries, and ensuring everything runs smoothly. However, the issues associated with staffing shortages have become more pronounced, highlighting the necessity for effective training and […]...
08 Oct 2024