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The Impact of AI-Driven Call Routing and Predictive Analytics on Enhancing Efficiency in Healthcare Call Centers During Peak Seasons
Healthcare call centers often get very busy at certain times of the year. For example, during flu season or when people sign up for new insurance plans, many patients call all at once. At these times, call centers need to answer quickly, schedule visits, help with insurance questions, and give medical advice. Common problems include: […]...
13 Dec 2025