Managed Services Providers (MSPs) are important to the changing environment of healthcare in the United States. As medical practices face challenges in providing quality patient care and dealing with regulations, MSPs offer solutions that focus on staffing, technology, compliance, and operational efficiency. This article explains how MSPs impact patient care and performance in healthcare settings, especially for medical practice administrators, owners, and IT managers.
MSPs are known for offering a variety of outsourced services designed for healthcare facilities. Their services commonly include workforce management, technology integration, compliance oversight, and operational support.
HealthTrust Workforce Solutions is among the largest vendor-neutral MSPs in North America, providing labor management solutions. The organization aims to improve patient care and employee satisfaction by solving staffing and recruitment issues. They utilize a broad clinical candidate pool to address staffing shortages through methods like travel nursing and physician recruitment.
The Managed Services Provider program enables healthcare organizations to focus on patient care rather than managing vendors. By overseeing external vendors and temporary labor, HealthTrust achieves cost savings of 3% to 8% while also minimizing compliance risks through strict credential verification. This Vendor-Neutral approach simplifies several operational processes and offers more flexibility for medical practices to adapt to changing healthcare needs.
With healthcare rapidly changing, adherence to regulations at local, state, and federal levels is crucial. MSPs provide comprehensive oversight, assisting administrators in following evolving laws and best practices. HealthTrust’s Credentialing Services improve patient safety and decrease compliance risk through real-time tracking and primary source verification. This process results in safer and higher-quality care while lowering liability for healthcare facilities.
Additionally, administrators have more responsibilities in navigating complex healthcare policies. The Bureau of Labor Statistics anticipates a 28% growth in medical and health services managers over the next decade. This indicates a reliance on skilled professionals who can handle operational challenges, making MSPs important for fulfilling administrative needs.
Modern healthcare necessitates advanced technology to enhance workflows, care delivery, and patient interaction. MSPs support this by simplifying administrative tasks with tools like electronic health records (EHRs), telehealth services, and automation.
Generative AI and robotic process automation (RPA) are increasingly used in healthcare. About 46% of hospitals employed AI in revenue cycle management as of 2023. MSPs like IBM lead this technological change, helping organizations automate routine tasks like coding and billing so they can focus on more complex issues requiring human input.
Auburn Community Hospital reported a 50% reduction in discharged-not-final-billed cases and a 40% rise in coder productivity after implementing AI solutions. The use of AI in revenue cycle management improves accuracy and boosts operational efficiency. With automated insurance coverage checks and appeal letter generation, hospitals can better manage denials, which is a common problem in many practices.
Telehealth services are increasingly important in healthcare, highlighting the need for digital transformation in patient engagement. MSPs assist healthcare organizations in adopting telehealth technologies, allowing for remote care delivery and better access to services. As more patients choose virtual visits, administrators must select the right tools to maintain patient satisfaction and engagement.
For example, Humana used conversational AI to help manage pre-service call volumes, improving communication and enhancing provider experiences. These technologies ensure that patients get timely and accurate information while enabling staff to focus more on patient care than administrative tasks.
Healthcare administrators and practice owners are crucial in influencing patient outcomes through strategic decision-making. An MSP often engages in data analysis and performance evaluation to find areas for improvement.
MSPs like HealthTrust leverage proprietary technology to predict staffing needs and evaluate departmental labor requirements. Their inSight Advisory℠ Services improve operational performance by comparing staffing processes with industry standards. By providing actionable recommendations based on data analysis, administrators can better manage labor and enhance patient outcomes.
Moreover, effective healthcare data use leads to better resource allocation. Proper management of resources invites strategic staffing adjustments, enabling facilities to respond effectively to varying patient volumes and needs. This proactive method improves the care patients receive and decreases burnout among staff.
Quality and safety protocols are essential in avoiding medical errors and improving patient outcomes. MSPs assist administrators in implementing safety protocols and quality measures that are significant for patient care, adhering to standards set by authorities such as The Joint Commission and AHRQ.
MSPs also help bridge gaps in communication between clinical staff and administrative policies, promoting a coherent approach to patient care. It’s vital for healthcare leaders to engage with MSPs in open dialogue to create a unified strategy focused on quality and compliance.
The healthcare sector presents challenges like staffing shortages and legislative changes. Administrators must remain flexible and resourceful to overcome these obstacles while ensuring high-quality patient care.
One of the biggest challenges in healthcare is the shortage of qualified personnel. Factors like an aging workforce and rising service demand have intensified this issue. MSPs tackle staffing shortages by offering solutions to ensure facilities have the necessary human resources.
For instance, in addition to clinical staffing services from HealthTrust, other MSPs provide thorough onboarding processes. These processes make it easier for new hires to transition and become effective contributors from the start.
With continuous technological advancements, administrators need to integrate new systems into existing workflows. MSPs serve as partners by supplying the expertise to evaluate and apply new technologies while minimizing disruptions. Organizations that adopt technological innovations often see marked improvements in efficiency and patient satisfaction.
A McKinsey report suggests that adopting AI can boost productivity by 15% to 30% in healthcare call centers, demonstrating the benefit of innovative solutions in administrative processes. Utilizing MSP support, organizations navigate the complexities of technological advancements effectively.
As healthcare continues to develop, the role of Managed Services Providers will likely grow. The focus on patient-centered care, cost efficiency, and operational excellence will guide future healthcare management trends.
There is an increasing awareness of preventive healthcare strategies indicating a change in patient management. MSPs will help by using technologies that improve patient engagement, enabling proactive health management. This strategy can lower hospital readmission rates and focus on long-term health rather than just reactive care.
With the transition to value-based care models, data interoperability will gain importance. MSPs can enhance communication and data sharing among various healthcare stakeholders. This cooperation leads to better decision-making and coordination of care, resulting in improved patient care quality.
Managed Services Providers are changing the healthcare environment across the United States by addressing the various challenges faced by medical practice administrators, owners, and IT managers. Through tailored workforce management solutions, compliance oversight, and advanced technology integration, MSPs enhance patient care and operational performance.
As healthcare facilities adopt automation and new technologies, partnerships with MSPs will be essential. Working together, these providers can handle the complexities of the healthcare environment, improving performance and patient outcomes.
Simbo is making doctors' and patients' lives better. Connect now to know more.
Schedule Demo Now© Since 2019, Simbo AI.
